❓ Frequently Asked Questions (FAQ)
📦 Order Tracking
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to the courier’s tracking page. Use this number to monitor your package in real time.
What should I do if my order hasn’t arrived on time?
If your order hasn’t arrived by the estimated delivery date, please check the tracking info first. If the issue persists, contact us right away and we’ll help resolve it.
Can I change the shipping address after placing the order?
If your order hasn’t been shipped yet, please contact us immediately. Once shipped, we can no longer modify the delivery address.
Can I get express shipping for my order?
At the moment, we only offer standard shipping. If you need express delivery, contact our support team to explore available options.
What should I do if my package is lost?
If your package goes missing during shipping, please contact us right away. We’ll do everything we can to track it down and resolve the issue.
🛒 Orders & Payment
How do I place an order on the website?
Simply choose the products you want, add them to your cart, and proceed to checkout. Fill in your shipping details and select your preferred payment method.
What payment methods do you accept?
We currently support Cash on Delivery (COD) only. If you prefer online payment, please contact us for alternative options.
How can I get an invoice for my order?
An invoice will be automatically sent to your email after your order is confirmed. Didn’t receive it? Let us know and we’ll resend it.
How do I cancel my order?
To cancel your order, please contact us as soon as possible. If the order has already been shipped, cancellation is no longer possible—but we’ll help you arrange a return if needed.
Can I modify my order after placing it?
Once your order is shipped, changes are no longer possible. If it hasn’t been sent yet, contact us immediately and we’ll try our best to assist.
🛠 After-Sales Support
How do I report a defective product?
If you receive a faulty item, contact us within 7 days of receiving the package. We’ll cover the return shipping and either replace or refund the product.
How do I return a defective item?
Please contact us right away. We’ll organize a free return and replacement of the faulty item.
What warranty do your products come with?
All of our products come with a 3-month warranty. If any issue arises during this period, just reach out and we’ll make it right.
How can I contact customer support?
Feel free to reach out to us via:
📧 Email: topvapehub@gmail.com
📱 WhatsApp: +852 66264532
How can I make a complaint about a product or service?
If you’re not satisfied with our service or product, contact us and we’ll do our best to resolve the issue promptly.
🔁 Product Returns
How can I return a product due to a quality issue?
Products with quality issues can be returned within 7 days of delivery. Please contact us to arrange a return or exchange.
Can I get a refund?
Yes. If the returned item meets our return policy and is in original condition, you’ll receive a full refund.
Can I return a product I simply don’t like?
We only accept returns for defective or quality-related issues. For other reasons, please contact us to discuss possible solutions.
What is your refund policy for defective items?
If the item is defective, we’ll pay for the return shipping and offer a full refund after we receive the product.
How long does it take to get my refund?
Refunds are processed within 7–14 business days after we receive the returned item. Timing depends on your original payment method.
For more info, visit:
🌐 www.vapefromeu.shop
📧 topvapehub@gmail.com
📱 +852 66264532